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The one tactic your support team needs to conqu...

No matter the time of year, smart home support calls can be complex; more than half of them ar...

Written by Erin Penney

https://blog.routethis.com/blog/the-one-tactic-your-support-team-needs-to-conquer-holiday-call-volumes/

12 steps to better support efficiency for ISPs

With the holidays coming up and 2022 around the corner, now’s the time for ISP support teams t...

Written by Erin Penney

https://blog.routethis.com/blog/checklist-12-steps-to-better-support-efficiency-for-isps/

[INFOGRAPHIC] How CPE fragmentation makes WiFi ...

When it comes to resolving WiFi connectivity problems, visibility into the home network is—and...

Written by Erin Penney

https://blog.routethis.com/blog/infographic-how-cpe-fragmentation-makes-wifi-unmanageable/

5 preventable ways the holidays actually cost s...

The holiday season is coming—and on the surface, that looks like a good thing for smart home b...

Written by Erin Penney

https://blog.routethis.com/blog/5-preventable-ways-the-holidays-actually-cost-smart-home-brands-money/

5 customer mistakes that wreak havoc on your su...

Let’s face it: The average customer doesn’t truly understand their internet service. And that ...

Written by Erin Penney

https://blog.routethis.com/blog/5-customer-mistakes-that-wreak-havoc-on-your-support-teams-efficiency/

The haunting of a smart home: A Halloween tale

It was a dark and stormy night, as the trick-or-treaters headed out for a hopeful night of col...

Written by Erin Penney

https://blog.routethis.com/blog/the-haunting-of-a-smart-home-a-halloween-tale/

Is your smart home support team ready for the h...

November is just around the corner—which means so is one of the biggest times of the year for ...

Written by Erin Penney

https://blog.routethis.com/blog/is-your-smart-home-support-team-ready-for-the-holiday-season/

10 must-know trends in ISP, smart home, and WiF...

Earlier this week, we hosted an exclusive online event with Parks Associates to talk about cur...

Written by Erin Penney

https://blog.routethis.com/blog/10-must-know-trends-in-isp-smart-home-and-wifi-support/

Reducing costs? Here’s why ISPs should focus on...

It’s no secret that margins are slim for ISPs in general; the industry has always been plagued...

Written by Erin Penney

https://blog.routethis.com/blog/reducing-costs-heres-why-isps-should-focus-on-support-efficiency-in-2022/

5 traits of self-service support options that c...

When consumers have WiFi connectivity issues, they want to be able to resolve things themselve...

Written by Erin Penney

https://blog.routethis.com/blog/5-traits-of-self-service-support-options-that-customers-will-love/

Event recap: Talking diagnostics, OPEX with WISPA

Late last week, we held an exclusive event with WISPA to talk about the major issues facing WI...

Written by Erin Penney

https://blog.routethis.com/blog/event-recap-talking-diagnostics-opex-with-wispa/

Event recap: Discussing strategies for better W...

Earlier this week, we held an exclusive online event with Wi-Fi NOW to talk about the in-home ...

Written by Erin Penney

https://blog.routethis.com/blog/event-recap-discussing-strategies-for-better-wifi-qoe-with-wi-fi-now/