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5 WiFi trends to watch in 2022

As 2022 gets underway, we’ve started to see this year’s trends forming. Much like the past yea...

Written by Erin Penney

https://blog.routethis.com/blog/5-wifi-trends-to-watch-in-2022/

5 WiFi support tasks that waste too much of age...

Time is a luxury—and for many ISP support teams, it’s not one they have much of. Every second ...

Written by Erin Penney

https://blog.routethis.com/blog/5-wifi-support-tasks-that-waste-too-much-of-agents-time/

In-home visibility: Why ISPs need it and how to...

As an ISP, you know what happens on your network. You know how important it is to be able to s...

Written by Erin Penney

https://blog.routethis.com/blog/in-home-visibility-why-isps-need-it-and-how-to-get-it/

How 5 ISPs transformed support and operational ...

Did you know? On average, WiFi support calls for ISP teams take 26 minutes to r...

Written by Erin Penney

https://blog.routethis.com/blog/how-5-isps-transformed-support-and-operational-efficiency-with-routethis/

How to build a winning strategy for resolving W...

Internet service providers face the great dilemma of growing consumer expectations. With these...

Written by Erin Penney

https://blog.routethis.com/blog/how-to-build-a-winning-strategy-for-resolving-wifi-issues-quickly-and-remotely/

Why is consistency in WiFi delivery so difficult?

Did you know that four of the top five tech issues consumers call into ISP support teams for a...

Written by Erin Penney

https://blog.routethis.com/blog/why-is-consistency-in-wifi-delivery-so-difficult/

The one tactic your support team needs to conqu...

No matter the time of year, smart home support calls can be complex; more than half of them ar...

Written by Erin Penney

https://blog.routethis.com/blog/the-one-tactic-your-support-team-needs-to-conquer-holiday-call-volumes/

12 steps to better support efficiency for ISPs

With the holidays coming up and 2022 around the corner, now’s the time for ISP support teams t...

Written by Erin Penney

https://blog.routethis.com/blog/checklist-12-steps-to-better-support-efficiency-for-isps/

[INFOGRAPHIC] How CPE fragmentation makes WiFi ...

When it comes to resolving WiFi connectivity problems, visibility into the home network is—and...

Written by Erin Penney

https://blog.routethis.com/blog/infographic-how-cpe-fragmentation-makes-wifi-unmanageable/

5 preventable ways the holidays actually cost s...

The holiday season is coming—and on the surface, that looks like a good thing for smart home b...

Written by Erin Penney

https://blog.routethis.com/blog/5-preventable-ways-the-holidays-actually-cost-smart-home-brands-money/

5 customer mistakes that wreak havoc on your su...

Let’s face it: The average customer doesn’t truly understand their internet service. And that ...

Written by Erin Penney

https://blog.routethis.com/blog/5-customer-mistakes-that-wreak-havoc-on-your-support-teams-efficiency/

The haunting of a smart home: A Halloween tale

It was a dark and stormy night, as the trick-or-treaters headed out for a hopeful night of col...

Written by Erin Penney

https://blog.routethis.com/blog/the-haunting-of-a-smart-home-a-halloween-tale/