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9 core KPIs smart home support teams need to know

Smart home support teams have one primary goal: to help customers with any technical problems ...

Written by Erin Penney

https://blog.routethis.com/blog/9-core-kpis-smart-home-support-teams-need-to-know/

3 customer experience problems that smart home ...

Customer experience is a massive concern for smart home brands. After all, happy customers mea...

Written by Erin Penney

https://blog.routethis.com/blog/3-customer-experience-problems-that-smart-home-brands-avoided-with-routethis/

5 powerful tactics for transforming ISP custome...

Positive customer experiences and feedback are key for any business to thrive—but to translate...

Written by Erin Penney

https://blog.routethis.com/blog/5-powerful-tactics-for-transforming-isp-customers-into-advocates/

[INFOGRAPHIC] The key to exceptional customer e...

Customer experience is one of the most important key performance indicators for ISPs—but it ca...

Written by Erin Penney

https://blog.routethis.com/blog/infographic-the-key-to-exceptional-customer-experience-for-isps/

Event recap: Discussing WiFi QoE with Wi-Fi NOW

Earlier this week, we held an exclusive online event with Wi-Fi NOW to discuss the state of th...

Written by Erin Penney

https://blog.routethis.com/blog/event-recap-discussing-wifi-qoe-with-wi-fi-now/

The ISP’s guide to finding and eliminating dead...

For ISP support teams, dead spots in home WiFi networks have always been problematic. They’re ...

Written by Erin Penney

https://blog.routethis.com/blog/the-isps-guide-to-finding-and-eliminating-dead-spots-in-home-networks/

Internet by numbers: How customer experience im...

For an internet service provider (ISP), customer satisfaction is a big deal. How happy your cu...

Written by Erin Penney

https://blog.routethis.com/blog/internet-by-numbers-how-customer-experience-impacts-an-isps-market-share/

7 tech trends that impact the smart home custom...

The experience your customers have defines the trajectory of your business. After all, we all ...

Written by Erin Penney

https://blog.routethis.com/blog/7-tech-trends-that-impact-the-smart-home-customer-experience/

The 4 hidden costs of poor customer experience ...

Every internet service provider (ISP) knows the importance of customer experience. It’s the me...

Written by Erin Penney

https://blog.routethis.com/blog/the-4-hidden-costs-of-poor-customer-experience-for-isps/

Matter: What it is and why it matters for smart...

These days, one of the biggest issues facing the smart home industry is that of interoperabili...

Written by Erin Penney

https://blog.routethis.com/blog/matter-what-it-is-and-why-it-matters-for-smart-home-support/

Wholesale debate: What the CRTC ruling means fo...

It’s been all over the news the last week or so. The Canadian Radio‑television and Telecommuni...

Written by Erin Penney

https://blog.routethis.com/blog/wholesale-debate-what-the-crtc-ruling-means-for-isps/

What is first contact resolution, and why does ...

For any support team, the ultimate goal is to resolve customers' issues as quickly and accurat...

Written by Erin Penney

https://blog.routethis.com/blog/what-is-first-contact-resolution-and-why-does-it-matter/