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The one tactic your support team needs to conqu...

No matter the time of year, smart home support calls can be complex; more than half of them ar...

Written by Erin Penney

https://blog.routethis.com/blog/the-one-tactic-your-support-team-needs-to-conquer-holiday-call-volumes/

‘Over-the-top’ home Wi-Fi QoE platform bridges ...

As broadband service providers continue to battle with WiFi quality—and while comprehensi...

Written by Erin Penney

The ISP’s guide to building better suppor...

Modern ISPs have slim margins and high overhead expenses—and consumer expectations, especially...

Written by Erin Penney

An Unavoidable Problem: How ISPs Should Prepare...

ISPs have a data problem. Every day, more and more devices are being connected to home network...

Written by Jason Moore

Supporting the modern smart home consumer by Ro...

This post was originally published by the Tech Daily Post on November 11, 2021.   The...

Written by Erin Penney

https://blog.routethis.com/in-the-news/supporting-the-modern-smart-home-consumer-by-rocketnet-and-routethis/

12 steps to better support efficiency for ISPs

With the holidays coming up and 2022 around the corner, now’s the time for ISP support teams t...

Written by Erin Penney

https://blog.routethis.com/blog/checklist-12-steps-to-better-support-efficiency-for-isps/

12 steps to better support efficiency for ISPs

With the right visibility, ISP support teams can resolve in-home WiFi connectivity issues—but ...

Written by Erin Penney

[INFOGRAPHIC] How CPE fragmentation makes WiFi ...

When it comes to resolving WiFi connectivity problems, visibility into the home network is—and...

Written by Erin Penney

https://blog.routethis.com/blog/infographic-how-cpe-fragmentation-makes-wifi-unmanageable/

[INFOGRAPHIC] How does CPE fragmentation make W...

With the right visibility, ISP support teams can resolve in-home WiFi connectivity issues—but ...

Written by Erin Penney

5 preventable ways the holidays actually cost s...

The holiday season is coming—and on the surface, that looks like a good thing for smart home b...

Written by Erin Penney

https://blog.routethis.com/blog/5-preventable-ways-the-holidays-actually-cost-smart-home-brands-money/

5 customer mistakes that wreak havoc on your su...

Let’s face it: The average customer doesn’t truly understand their internet service. And that ...

Written by Erin Penney

https://blog.routethis.com/blog/5-customer-mistakes-that-wreak-havoc-on-your-support-teams-efficiency/

The haunting of a smart home: A Halloween tale

It was a dark and stormy night, as the trick-or-treaters headed out for a hopeful night of col...

Written by Erin Penney

https://blog.routethis.com/blog/the-haunting-of-a-smart-home-a-halloween-tale/