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A guide to KPIs, part 1: Tracking subscriber li...

For any ISP support team, it’s important to know your numbers. They can tell you how productiv...

Written by Erin Penney

https://blog.routethis.com/blog/a-guide-to-kpis-part-1-tracking-subscriber-lifetime-value/

5 consumer misconceptions that complicate smart...

Most people don’t fully understand their home networks or their smart home devices—let alone h...

Written by Erin Penney

https://blog.routethis.com/blog/5-consumer-misconceptions-that-complicate-smart-home-support/

Industry insights: Improving WiFi connectivity ...

Remember a couple of years ago when everyone only had a laptop computer, a mobile phone, and m...

Written by The RouteThis Team

https://blog.routethis.com/blog/industry-insights-improving-wifi-connectivity-starts-at-home/

Insider insights: What’s the root cause of ISP ...

Managing the quality of experience (QoE) that subscribers receive is more of a priority for in...

Written by Erin Penney

https://blog.routethis.com/blog/insider-insights-whats-the-root-cause-of-isp-support-interactions/

3 WiFi trends impacting today’s home internet i...

Fast and reliable broadband at home has become the lifeline to millions for work, education, s...

Written by Erin Penney

https://blog.routethis.com/blog/3-wifi-trends-impacting-todays-home-internet-industry/

3 essential considerations for global smart hom...

Today’s smart home support teams are realizing that global audiences, while great for sales an...

Written by Erin Penney

https://blog.routethis.com/blog/3-essential-considerations-for-global-smart-home-support/

7 ways RouteThis reduces operational expenses

Today’s ISPs face fierce competition and surging numbers of WiFi-related issues—which puts pre...

Written by Erin Penney

https://blog.routethis.com/blog/7-ways-routethis-reduces-operational-expenses/

Interview: Matthew Fane of TELUS on WiFi guaran...

According to recent research, about 91% of modern consumers primarily use WiFi to access their...

Written by Erin Penney

https://blog.routethis.com/blog/interview-matthew-fane-of-telus-on-wifi-guarantees-and-profitability/

Heads up: Matter’s been delayed until fall 2022

According to a statement by the Connectivity Standards Alliance (CSA), Matter—the smart home i...

Written by Erin Penney

https://blog.routethis.com/blog/heads-up-matter-delayed-until-fall-2022/

How your installation process impacts your subs...

Immense growth and innovation in the broadband industry has meant that for ISPs, the competiti...

Written by Erin Penney

https://blog.routethis.com/blog/how-your-installation-process-impacts-your-subscribers-wifi-journey/

Google your ISP: Why you should care about onli...

No successful business was ever built in a silo. Every brand needs to answer a direct need tha...

Written by Erin Penney

https://blog.routethis.com/blog/google-your-isp-why-you-should-care-about-online-reviews/

ISPs: Your guide to trimming OPEX

Operational expenses (OPEX) are a constant struggle for ISP teams because it doesn’t take much...

Written by Erin Penney

https://blog.routethis.com/blog/isps-your-guide-to-trimming-opex/