The one tactic your support team needs to conqu...
No matter the time of year, smart home support calls can be complex; more than half of them ar...
Written by Erin Penney
Featured Posts
RouteThis Self-Help Sneak Peek
Watch how RouteThis Self-help solution enables customers to quickly resolve common WiFi problems without contacting support
Written by Matthew Gardner
How to achieve 100% subscriber coverage in weeks
Over ⅔ of all calls received by ISP support teams are related to common WiFi problems such as connectivity, speed, and device disconnect issues. Network…
Written by Giselle Rochford
How Cincinnati Bell reduced their support costs with Rout...
Reduced unnecessary technician visits Over $ 1 million projected support cost savings* Increased upsell opportunities with deep insights About the company Cincinnati Bell…
Written by Giselle Rochford
‘Over-the-top’ home Wi-Fi QoE platform bridges ...
As broadband service providers continue to battle with WiFi quality—and while comprehensi...
Written by Erin Penney
The ISP’s guide to building better suppor...
Modern ISPs have slim margins and high overhead expenses—and consumer expectations, especially...
Written by Erin Penney
An Unavoidable Problem: How ISPs Should Prepare...
ISPs have a data problem. Every day, more and more devices are being connected to home network...
Written by Jason Moore
Supporting the modern smart home consumer by Ro...
This post was originally published by the Tech Daily Post on November 11, 2021. The...
Written by Erin Penney
12 steps to better support efficiency for ISPs
With the holidays coming up and 2022 around the corner, now’s the time for ISP support teams t...
Written by Erin Penney
12 steps to better support efficiency for ISPs
With the right visibility, ISP support teams can resolve in-home WiFi connectivity issues—but ...
Written by Erin Penney
[INFOGRAPHIC] How CPE fragmentation makes WiFi ...
When it comes to resolving WiFi connectivity problems, visibility into the home network is—and...
Written by Erin Penney
[INFOGRAPHIC] How does CPE fragmentation make W...
With the right visibility, ISP support teams can resolve in-home WiFi connectivity issues—but ...
Written by Erin Penney
5 preventable ways the holidays actually cost s...
The holiday season is coming—and on the surface, that looks like a good thing for smart home b...
Written by Erin Penney
5 customer mistakes that wreak havoc on your su...
Let’s face it: The average customer doesn’t truly understand their internet service. And that ...
Written by Erin Penney
The haunting of a smart home: A Halloween tale
It was a dark and stormy night, as the trick-or-treaters headed out for a hopeful night of col...
Written by Erin Penney