MEDIA ALERT: RouteThis Boosts Customer Experience at Fiber Connect 2025
What:
RouteThis, a leader in WiFi customer experience (CX) solutions, will be at Fiber Connect 2025 exploring new approaches to improve subscriber experience and loyalty. The company is building the future of WiFi onboarding for both self-guided and tech-led installs.
Where and when:
Booth #249 | June 2-3
RouteThis will run live product demos throughout the show, showcasing its brand-new platform: RouteThis Self-Install - a CPE-agnostic solution that guides subscribers to complete WiFi installations seamlessly without a tech visit or call into support by leveraging AI and real-time WiFi diagnostics, voice and visual inputs. Specifically built for ISPs focused on improving customer experience and reducing early churn.
Monday, June 2 | 1:00–1:40 PM CT
Breakout Session: Fiber to the Home Economics: Building Network s with the Capacity to Meet Customer Expectations
Track: Deployment Innovation
Location: Canal AB
Speaker: Jason Moore, CEO & Co-Founder
Tuesday, June 3 | 1:00–1:40 PM CT
Breakout Session: Fiber Ecosystem: Managing the Customer Experience
Track: Service Provider Ecosystem
Location: Canal D
Speaker: Jenni Dettman, VP of Marketing
Why it matters:
As subscriber self-installs become the norm, ISPs need smart, scalable solutions to ensure WiFi setup success and reduce costly support cycles. The RouteThis Self-Install platform uses real-time data, AI, and 200+ WiFi diagnostics to guide subscribers through installation—resulting in fewer truck rolls, higher CSAT, and stronger customer retention.
Learn more:
Explore the new Self-Install platform
About RouteThis
RouteThis is transforming WiFi customer experience by empowering Service Providers and Smart Home brands to deliver exceptional residential WiFi installation, repair, and support with CPE-agnostic software solutions and remote support platforms. RouteThis has served over 200 companies globally, driving value by reducing average handle times, deploying fewer truck rolls, and increasing average revenue per user. Headquartered in Ontario, Canada, visit RouteThis.com and follow us on LinkedIn to learn more.
Media contact:
Christy Barbaran
Connect2 Communications for RouteThis
RouteThis@connect2comm.com