Overview

Resolve
Easily resolve WiFi connectivity issues with our agent WiFi support platform.

Self-help
Empower subscribers to resolve WiFi connectivity issues straight from their mobile device.

Certify
Optimize home networks for flawless WiFi connectivity from day one.

Overview

Core
Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.

Self-help
Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.

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5 simple steps to certified WiFi installations

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With nearly half of subscribers willing to change service providers over a poor WiFi experience, ISPs are looking for innovative ways to deliver a WiFi experience that keeps subscribers on board.

So what’s the secret that leading ISPs are turning to? A certified WiFi installation.

Certified WiFi installations guarantee that the home network has been optimized for the best WiFi experience possible. And although traditionally difficult to achieve, certified installations prevent the need for turnaround technician visits, reduce demand on support teams, and most importantly, turn subscribers into loyal brand advocates.   

With RouteThis Certify, a flawless Wifi experience is only five simple steps away.

1. Download home layout

Tailor your installation based on each subscriber’s unique home layout.

2. Identify prime router location

Use the interactive map to virtually place the router and adjust placement based on WiFi coverage prediction before installing.

3. Optimize connections

Review pod placement recommendations and easily showcase impact of WiFi extenders to subscribers.

4. Verify whole-home coverage

Walk the home to generate a WiFi heat map and record WiFi speeds throughout the whole home.

5. Certify the installation

Generate a WiFi certificate to document full details of the in-home environment and verify a successful WiFi installation.

See RouteThis Certify in action

Kristen Warner
Kristen Warner
Kristen Warner
Kristen Warner

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