Overview

Resolve
Easily resolve WiFi connectivity issues with our agent WiFi support platform.

Self-help
Empower subscribers to resolve WiFi connectivity issues straight from their mobile device.

Certify
Optimize home networks for flawless WiFi connectivity from day one.

Overview

Core
Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.

Self-help
Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.

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7 ways RouteThis reduces operational expenses

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Today’s ISPs face fierce competition and surging numbers of WiFi-related issues—which puts pressure on them to deliver top-notch service without breaking the bank. How can they manage operational expenses (OPEX) without sacrificing the subscriber experience? RouteThis has the answer.

Reduce incoming call volumes

31% of incoming support calls are for complex WiFi-related issues.

Cut back on contacts for WiFi issues with total visibility into home networks, making it easier to resolve issues—and effective self-service support options that help subscribers with specific issues.

Establish efficient agent workflows

15% of agent time on support calls is spent flipping between screens looking for relevant information.

Simplify the resolution process with our unique approach to resolution workflows, including proven methods for any given issue and clear step-by-step instructions for subscribers to follow along—all in one comprehensive solution.

Improve overall agent efficiency

On average, WiFi support calls take 26 minutes.

Replace manual troubleshooting with our diagnostic scans, which analyze over 100 data points and automatically identify the root cause of WiFi connectivity issues in under two minutes.

Reduce (or eliminate!) hardware expenses

Hardware implementations can cost ISPs up to $180 USD per subscriber.

Reduce your ISP’s reliance on expensive hardware—from rollout and implementation to replacement and more—with our software-based approach that gives total visibility, no matter the devices on a subscriber’s home network.

Cut back on tech visits

The average tech visit costs ISPs up to $130.

Keep tech visits to a minimum with our automatic scans, which verify that remote troubleshooting steps have been completed successfully and the issue has been resolved on the first call.

Remove turnaround visits from the equation

5% of WiFi installations end up needing a turnaround visit.

Ensure WiFi networks are installed correctly the first time with our unique install app—including router placement, pod placement, and by-the-room WiFi speed testing—so subscribers get great experiences from the very start.

Empower subscribers to self-resolve issues

One support call can cost up to $45—but a self-service support interaction costs as little as $0.10.

Give your subscribers the ability to resolve specific issues—and reduce your ISP’s support expenses—with a self-service app that runs diagnostics scans and delivers proven paths to restore connectivity.

The right solution makes all the difference. With RouteThis, you could see:

ISP-RouteThis-statistics
RELATED READING

Ready to discover the RouteThis difference? Start here.

Erin Penney
Erin Penney
Erin Penney
Erin Penney

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