Posts about
KPIs
5 tips for reducing unnecessary truck rolls
For most SPs, technician visits are the last resort option, reserved only for...A guide to KPIs, part 3: Managing subscriber happiness with CSAT
For any support team, properly tracking your key performance indicators (KPIs)...A guide to KPIs, part 1: Tracking subscriber lifetime value
For anyISP supportteam, it’s important to know your numbers. They can tell...7 ways RouteThis reduces operational expenses
Today’s ISPs face fierce competition and surging numbers of WiFi-related...ISPs: Your guide to trimming OPEX
Operational expenses (OPEX) are a constant struggle for ISP teams because it...How one ISP reduced operating expenses using software-based managed WiFi
Historically, an internet service provider’s (ISP) responsibility for...9 core KPIs smart home support teams need to know
Smart home support teams have one primary goal: to help customers with any...What is first contact resolution, and why does it matter?
For any support team, the ultimate goal is to resolve customers’ issues as...8 core KPIs for ISP support and how to track them
For any support team at an internet service provider (ISP), the primary goal is...Topics
- Agent Performance (7)
- Attract Customer (3)
- Best practices (18)
- Consumer Education (5)
- Consumer trends (1)
- Customer Experience (3)
- CX trends (10)
- Events (2)
- Industry practices (6)
- Industry trends (5)
- Insights (6)
- Installations (11)
- ISP (23)
- KPIs (10)
- News (8)
- Product Returns (2)
- Quality of Experience (QoE) (3)
- Quality of Install (QoI) (4)
- Residential Broadband (1)
- Retain Customer (8)
- Revenue growth (8)
- RouteThis Helps (1)
- Self-Help (1)
- Self-service support (5)
- Smart Home (14)
- Support Tools (3)
- WiFi connectivity (7)
- WiFi troubleshooting (11)