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Retain Customer
When customer experience breaks down, part 3: The negative review
In the first two parts of this series, we talked about the breakdowns in the early stages of the...5 stages of a broken smart home support experience cycle
With more and more people bringing smart devices into their homes, the need for...When customer experience breaks down, part 2: The smart home product return process
There’s a stat we’ve been talking about lately that should be concerning to any...When customer experience breaks down, part 1: The early stages of the smart home product customer journey
When it comes to a quality customer experience for a smart home device, the...3 consumer expectations ISPs met and exceeded with RouteThis
Consumers today have high expectations for every company they interact...3 customer experience problems that smart home brands avoided with RouteThis
Customer experience is a massive concern for smart home brands. After all,...3 methods for reducing customer churn—and why it matters
Of the metrics that companies monitor, customer churn is a big one. Also...Topics
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