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  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
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    • Events
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RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

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Posts about

Best practices

Smart Home, Best practices

3 ways smart home support teams can handle the “holiday hangover”

With the holiday rush complete, it’s now time for the ‘holiday hangover.” This...
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Best practices

6 questions top smart home support teams ask when troubleshooting WiFi device issues

When it comes to smart home devices, one of the top problems is WiFi...
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Best practices

Big data, part 3: How (and why!) to establish your data guidelines

In recent weeks, we’ve been talking plenty about big data. You’ve learned what...
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Best practices, ISP

5 avoidable costs that impact operational efficiency

A while back, we dug into why your ISP’s support organization is a good place...
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Product Returns, Best practices

Big data, part 2: Using data to reduce smart home product returns

Big data holds an immense amount of value for smart home brands, and can usually...
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Best practices

Big data, part 1: How data can improve customer support

If there’s one thing business decision makers understand more today, it’s that...
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Best practices

3 essential considerations for global smart home support

Today’sconnected device supportteams are realizing that global audiences, while...
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Best practices

3 preventable operating costs ISPs face—and how to reduce them

Today’s ISPs face an immense hurdle to profitability: Slim margins caused by high...
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Best practices

The dos and don’ts of proactive support for smart home brands

Typically, support organizations focus on resolving an issue when it happens....
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Best practices

How 5 ISPs transformed support and operational efficiency with RouteThis

Did you know? On average, WiFi support calls for ISP teams take 26 minutes to...
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