How to solve WiFi connectivity headaches for home security customer support

In today's connected world, security devices have become an integral part of our lives, providing...

2.4 vs 5GHz: The science behind connectivity issues in IoT devices

WiFi has come a long way since its birth 26 years ago. Initially, it supported...

3 ways smart home support teams can handle the “holiday hangover”

With the holiday rush complete, it’s now time for the ‘holiday hangover.” This...

Insider insights: Smart home device owners want to resolve tech issues on their own

For those who love to live in a connected environment and need to have all the latest smart...

When customer experience breaks down, part 3: The negative review

In the first two parts of this series, we talked about the breakdowns in the early stages of the...

When customer experience breaks down, part 2: The smart home product return process

There’s a stat we’ve been talking about lately that should be concerning to any...

When customer experience breaks down, part 1: The early stages of the smart home product customer journey

When it comes to a quality customer experience for a smart home device, the...

The true cost of smart home device returns

Like any business owner, numbers keep me up at night. Lately, I’ve been thinking a lot about a...

3 reasons your customer experience may not be what you think

It’s important in any line of business to know how customers feel about your...

5 preventable ways the holidays actually cost smart home brands money

The holiday season is coming—and on the surface, that looks like a good thing for smart...