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Smart Home
2.4 vs 5GHz: The science behind connectivity issues in IoT devices
WiFi has come a long way since its birth 26 years ago. Initially, it supported...3 ways smart home support teams can handle the “holiday hangover”
With the holiday rush complete, it’s now time for the ‘holiday hangover.” This...Insider insights: Smart home device owners want to resolve tech issues on their own
For those who love to live in a connected environment and need to have all the latest smart...When customer experience breaks down, part 3: The negative review
In the first two parts of this series, we talked about the breakdowns in the early stages of the...When customer experience breaks down, part 2: The smart home product return process
There’s a stat we’ve been talking about lately that should be concerning to any...When customer experience breaks down, part 1: The early stages of the smart home product customer journey
When it comes to a quality customer experience for a smart home device, the...The true cost of smart home device returns
Like any business owner, numbers keep me up at night. Lately, I’ve been thinking a lot about a...3 reasons your customer experience may not be what you think
It’s important in any line of business to know how customers feel about your...5 preventable ways the holidays actually cost smart home brands money
The holiday season is coming—and on the surface, that looks like a good thing for smart...Topics
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