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Book a demo
  • For service providers
    • Certify
      • Optimize home networks for flawless WiFi connectivity from day one.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Empower subscribers to self-troubleshoot and resolve WiFi issues from their mobile devices.
  • For IoT & smart home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • Frequently Asked Questions. Whether you're a Service Provider or an IoT & Smart Home company, We're here to answer any questions you may have about RouteThis and our software platform.
    • Press & News
      • Get the latest official news on RouteThis, from product launches and updates to partners, achievements, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Access useful tips and tricks, quick guides, industry news, and more.

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Posts about

ISP

WiFi connectivity, ISP, Insights, Events

Residential WiFi QoE in the age of Wi-Fi 6E/7

Wi-Fi 6E residential gateways, routers, and access points have been available since 2021, and the...
Read more
ISP, Attract Customer

How to provide the best in-home customer experiences as a service provider

The customer experience is one of the most important key performance indicators for service...
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ISP, Self-service support

3 problems ISPs face when trying to set up self-service support

When it comes to supporting your ISP subscribers, you may be wondering why...
Read more
KPIs, ISP

A guide to KPIs, part 2: Tracking first contact resolution

As part of a support team for an internet service provider, knowing your numbers...
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Agent Performance, ISP

3 tips for reducing WiFi support calls during a labor shortage

With WiFi-related issues accounting for over 30% of support calls, service...
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ISP, Self-service support

3 key benefits of self-service support for service providers

These days, customers want to be able to resolve technical issues themselves. It...
Read more
ISP, WiFi troubleshooting

How RouteThis gives ISPs full network visibility with a CPE-agnostic solution

When it comes to supporting ISP subscribers, the type of equipment they use in...
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Installations, ISP

How certified WiFi installations help ISPs reduce churn and increase efficiency

When it comes to success as an ISP, one thing is abundantly clear: the customer...
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Best practices, ISP

5 avoidable costs that impact operational efficiency

A while back, we dug into why your ISP’s support organization is a good place...
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KPIs, ISP

A guide to KPIs, part 3: Managing subscriber happiness with CSAT

For any support team, properly tracking your key performance indicators (KPIs)...
Read more

Topics

  • Agent Performance (6)
  • Attract Customer (3)
  • Best practices (18)
  • Consumer Education (4)
  • Consumer trends (1)
  • CX trends (8)
  • Events (2)
  • Industry practices (6)
  • Industry trends (5)
  • Insights (5)
  • Installations (10)
  • ISP (21)
  • KPIs (10)
  • News (8)
  • Product Returns (2)
  • Retain Customer (7)
  • Revenue growth (8)
  • Self-service support (5)
  • Smart Home (14)
  • Support Tools (3)
  • WiFi connectivity (5)
  • WiFi troubleshooting (11)
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Top Posts

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