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      • Optimize in-home WiFi installations and repairs for flawless connectivity.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Empower subscribers to self-troubleshoot and resolve WiFi issues from their mobile devices.
  • For IoT & Smart Home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

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Posts about

Agent Performance

Consumer Education, Retain Customer, Agent Performance, Insights

Execulink: How our customer experience journey is evolving

Matt Gardner talks with Andrea Atkinson, VP Customer Experience at Execulink Telecom about their...
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Agent Performance, ISP

3 tips for reducing WiFi support calls during a labor shortage

With WiFi-related issues accounting for over 30% of support calls, service...
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Agent Performance

The one tactic your support team needs to conquer holiday call volumes

No matter the time of year, smart home support calls can be complex; more than...
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Agent Performance, Self-service support

Self-service as a support agent retention strategy

As support call volumes increase and customer issues grow in complexity, more...
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Agent Performance

5 WiFi support tasks that waste too much of agents’ time

Time is a luxury—and for many ISP support teams, it’s not one they have much...
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Agent Performance

5 customer mistakes that wreak havoc on your support team’s efficiency

Let’s face it: The average customer doesn’t truly understand their internet service....
Read more
Smart Home, Agent Performance

Is your smart home support team ready for the holiday season?

November is just around the corner—which means so is one of the biggest...
Read more

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  • WiFi troubleshooting (11)
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