Posts about
WiFi connectivity
Defining a winning WiFi customer experience journey: Lessons from Windstream
Home WiFi is shaping up as a key battleground for broadband service differentiation – the days when...How to solve WiFi connectivity headaches for home security customer support
In today's connected world, security devices have become an integral part of our lives, providing...Residential WiFi QoE in the age of Wi-Fi 6E/7
Wi-Fi 6E residential gateways, routers, and access points have been available since 2021, and the...2.4 vs 5GHz: The science behind connectivity issues in IoT devices
WiFi has come a long way since its birth 26 years ago. Initially, it supported...Industry insights: Improving WiFi connectivity starts at home
Remember a couple of years ago when everyone only had a laptop computer, a...Top 5 causes of setup and connectivity issues with WiFi-connected devices
Setup and connectivity issues are notoriously difficult for agents to...Topics
- Agent Performance (7)
- Attract Customer (3)
- Best practices (18)
- Consumer Education (5)
- Consumer trends (1)
- Customer Experience (3)
- CX trends (10)
- Events (2)
- Industry practices (6)
- Industry trends (5)
- Insights (6)
- Installations (11)
- ISP (23)
- KPIs (10)
- News (8)
- Product Returns (2)
- Quality of Experience (QoE) (3)
- Quality of Install (QoI) (4)
- Residential Broadband (1)
- Retain Customer (8)
- Revenue growth (8)
- RouteThis Helps (1)
- Self-Help (1)
- Self-service support (5)
- Smart Home (14)
- Support Tools (3)
- WiFi connectivity (7)
- WiFi troubleshooting (11)