Posts about
Consumer Education
2.4 vs 5GHz: The science behind connectivity issues in IoT devices
WiFi has come a long way since its birth 26 years ago. Initially, it supported...Insider insights: Smart home device owners want to resolve tech issues on their own
For those who love to live in a connected environment and need to have all the latest smart...5 consumer misconceptions that complicate smart home support
Most people don’t fully understand their home networks or theirsmart home...3 ways smart home brands can help customers understand WiFi networks
Today’s home networks are complicated. More often than not, they require...Topics
- Agent Performance (7)
- Attract Customer (3)
- Best practices (18)
- Consumer Education (5)
- Consumer trends (1)
- Customer Experience (4)
- CX trends (10)
- Events (2)
- Industry practices (6)
- Industry trends (5)
- Insights (6)
- Installations (11)
- ISP (23)
- KPIs (10)
- News (8)
- Product Returns (2)
- Quality of Experience (QoE) (4)
- Quality of Install (QoI) (5)
- Residential Broadband (1)
- Retain Customer (8)
- Revenue growth (8)
- RouteThis Helps (1)
- Self-Help (1)
- Self-service support (5)
- Smart Home (14)
- Support Tools (3)
- WiFi connectivity (7)
- WiFi troubleshooting (11)