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    • Certify
      • Optimize in-home WiFi installations and repairs for flawless connectivity.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Empower subscribers to self-troubleshoot and resolve WiFi issues from their mobile devices.
  • For IoT & Smart Home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

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Posts about

ISP (2)

Best practices, ISP

5 avoidable costs that impact operational efficiency

A while back, we dug into why your ISP’s support organization is a good place...
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KPIs, ISP

A guide to KPIs, part 3: Managing subscriber happiness with CSAT

For any support team, properly tracking your key performance indicators (KPIs)...
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KPIs, ISP

A guide to KPIs, part 1: Tracking subscriber lifetime value

For anyISP supportteam, it’s important to know your numbers. They can tell...
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Industry practices, ISP

Interview: Matthew Fane of TELUS on WiFi guarantees and profitability

According to recent research, about 91% of modern consumers primarily use WiFi...
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ISP, Revenue growth

Google your ISP: Why you should care about online reviews

No successful business was ever built in a silo. Every brand needs to answer a...
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CX trends, ISP

3 ways to improve subscriber experiences—and trim your OPEX, too

An ISP’s subscriber experience has an interesting correlation with overall...
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Installations, ISP

Research report: Exploring WiFi installation as the key to ISP growth

Subscribers’ expectations for their home broadband have evolved throughout the...
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ISP, Revenue growth

ARPU: What it is, why it matters, and how to improve it

The ultimate goal for any ISP is to be as profitable as possible—but in an...
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ISP, WiFi troubleshooting

How ISPs restore WiFi connectivity with RouteThis Resolve

Subscriber home networks are quickly becoming the primary driver for ISP...
Read more
ISP, WiFi troubleshooting

How to build a winning strategy for resolving WiFi issues quickly and remotely

Internet service providers face the great dilemma of growing consumer...
Read more

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  • ISP (23)
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  • RouteThis Helps (1)
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  • Support Tools (3)
  • WiFi connectivity (7)
  • WiFi troubleshooting (11)
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