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    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
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      • Empower subscribers to self-troubleshoot and resolve WiFi issues from their mobile devices.
  • For IoT & Smart Home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

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Retain Customer

3 methods for reducing customer churn—and why it matters

Of the metrics that companies monitor, customer churn is a big one. Also...
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CX trends

Why WiFi dead spots are a problem for support teams

With the majority of consumers relying heavily on home networks for...
Read more
Attract Customer

How to attract quality customer referrals for your ISP

In today’s saturated market, customer referrals are a key component of any...
Read more
Self-service support

How to deflect calls without sacrificing customer experience

It might seem counterintuitive in a call center to want to deflect calls....
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Park the truck: How to avoid unnecessary tech visits

For ISPs, sending a technician is an inevitable part of the job....
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Revenue growth

How to turn internet support calls into upsell conversations

Most ISPs recognize the importance of upselling these days. Even with how...
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Industry trends

Smart home brands: 10 facts to know

The smart home industry has seen a lot of growth since last year. As...
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Revenue growth

6 ways support practices directly impact your bottom line

Technical support isn’t necessarily the first department anyone thinks of...
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KPIs, ISP

8 core KPIs for ISP support and how to track them

For any support team at an internet service provider (ISP), the primary goal is...
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Best practices

5 effective ways to reduce call volume and wait times

One of the biggest challenges in tech support organizations is the issue...
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  • Residential Broadband (1)
  • Retain Customer (8)
  • Revenue growth (8)
  • RouteThis Helps (1)
  • Self-Help (1)
  • Self-service support (5)
  • Smart Home (14)
  • Support Tools (3)
  • WiFi connectivity (7)
  • WiFi troubleshooting (11)
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