Matter: What it is and why it matters for smart home support
These days, one of the biggest issues facing the smart home industry is...Wholesale debate: What the CRTC ruling means for ISPs
It’s been all over the news the last week or so. The Canadian...What is first contact resolution, and why does it matter?
For any support team, the ultimate goal is to resolve customers’ issues as...3 ways smart home brands can help customers understand WiFi networks
Today’s home networks are complicated. More often than not, they require...Introducing RouteThis Resolve: The key to better WiFi support
The next generation in remote WiFi diagnostics and troubleshooting is...Moves and countermoves: The challenges modern ISP support teams face
In the world of internet service providers (ISPs), tech support doesn’t...Third-party extender use is growing—how can ISP support teams keep up?
Network extenders have a growing role in the world of home internet....3 methods for reducing customer churn—and why it matters
Of the metrics that companies monitor, customer churn is a big one. Also...Why WiFi dead spots are a problem for support teams
With the majority of consumers relying heavily on home networks for...Topics
- Agent Performance (7)
- Attract Customer (3)
- Best practices (18)
- Consumer Education (5)
- Consumer trends (1)
- Customer Experience (3)
- CX trends (10)
- Events (2)
- Industry practices (6)
- Industry trends (5)
- Insights (6)
- Installations (11)
- ISP (23)
- KPIs (10)
- News (8)
- Product Returns (2)
- Quality of Experience (QoE) (3)
- Quality of Install (QoI) (4)
- Residential Broadband (1)
- Retain Customer (8)
- Revenue growth (8)
- RouteThis Helps (1)
- Self-Help (1)
- Self-service support (5)
- Smart Home (14)
- Support Tools (3)
- WiFi connectivity (7)
- WiFi troubleshooting (11)