Accelerating fibre-optic rollout creates new challenges for U.K. support teams
Internet service providers (ISPs) across the United Kingdom and Ireland are...Event recap: The 3 types of tech visits and how to reduce them
Last week, we got together with the Fiber Broadband Association for an online...Growing pains: 3 tips for scaling your support team for fiber rollouts
As ISPs around the world are investing in fiber expansions, they can offer ...A guide to KPIs, part 3: Managing subscriber happiness with CSAT
For any support team, properly tracking your key performance indicators (KPIs)...Event recap: How—and why—to build loyalty as a smart home brand
Last week, we joined Parks Associates for an online event highlighting a hot...3 reasons your customer experience may not be what you think
It’s important in any line of business to know how customers feel about your...Event recap: Uncovering how subscriber expectations impact profitability
Earlier this week, we held an exclusive online event with Wi-Fi NOW to uncover...A guide to KPIs, part 1: Tracking subscriber lifetime value
For anyISP supportteam, it’s important to know your numbers. They can tell...5 consumer misconceptions that complicate smart home support
Most people don’t fully understand their home networks or theirsmart home...Topics
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