RouteThis
  • For Service Providers
    • Overview
    • Certify
      • Enable your field techs to deliver flawless WiFi installations and repairs.
    • Self-Install
      • Deliver smarter WiFi self-installs that boost CX from Day One.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Help subscribers self-diagnose and resolve WiFi issues from their mobile devices.
    • Book a demo
  • For Smart Home brands
    • Overview
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
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  • About us
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      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
  • For Service Providers
    • Certify
      • Enable your field techs to deliver flawless WiFi installations and repairs.
    • Self-Install
      • Deliver smarter WiFi self-installs that boost CX from Day One.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Help subscribers self-diagnose and resolve WiFi issues from their mobile devices.
  • For IoT & Smart Home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

RouteThis_Isometric_Blog
Industry practices

Event recap: The 3 types of tech visits and how to reduce them

Last week, we got together with the Fiber Broadband Association for an online...
Read more
Industry trends

Growing pains: 3 tips for scaling your support team for fiber rollouts

As ISPs around the world are investing in fiber expansions, they can offer ...
Read more
KPIs, ISP

A guide to KPIs, part 3: Managing subscriber happiness with CSAT

For any support team, properly tracking your key performance indicators (KPIs)...
Read more
Smart Home, CX trends

3 reasons your customer experience may not be what you think

It’s important in any line of business to know how customers feel about your...
Read more
KPIs, ISP

A guide to KPIs, part 1: Tracking subscriber lifetime value

For anyISP supportteam, it’s important to know your numbers. They can tell...
Read more
Consumer Education

5 consumer misconceptions that complicate smart home support

Most people don’t fully understand their home networks or theirsmart home...
Read more
WiFi connectivity

Industry insights: Improving WiFi connectivity starts at home

Remember a couple of years ago when everyone only had a laptop computer, a...
Read more
Insights

Insider insights: What’s the root cause of ISP support interactions?

Managing the quality of experience (QoE) that subscribers receive is more of a...
Read more
Industry practices

3 WiFi trends impacting today’s home internet industry

Fast and reliable broadband at home has become the lifeline to...
Read more
Industry practices, ISP

Interview: Matthew Fane of TELUS on WiFi guarantees and profitability

According to recent research, about 91% of modern consumers primarily use WiFi...
Read more

Topics

  • Agent Performance (5)
  • Attract Customer (2)
  • Best practices (9)
  • Consumer Education (4)
  • Consumer trends (1)
  • Customer Experience (4)
  • CX trends (8)
  • Events (1)
  • Industry practices (5)
  • Industry trends (4)
  • Insights (5)
  • Installations (10)
  • ISP (21)
  • KPIs (9)
  • News (3)
  • Product Returns (1)
  • Quality of Experience (QoE) (4)
  • Quality of Install (QoI) (5)
  • Residential Broadband (1)
  • Retain Customer (6)
  • Revenue growth (4)
  • RouteThis Helps (1)
  • Self-Help (1)
  • Self-service support (4)
  • Smart Home (11)
  • Support Tools (1)
  • WiFi connectivity (6)
  • WiFi troubleshooting (7)
see all topics

Top Posts

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