3 proven techniques to reduce your customer acquisition cost
For any business, it’s a familiar situation. You want more customers—but it...Accelerating fibre-optic rollout creates new challenges for U.K. support teams
Internet service providers (ISPs) across the United Kingdom and Ireland are...Event recap: The 3 types of tech visits and how to reduce them
Last week, we got together with the Fiber Broadband Association for an online...Growing pains: 3 tips for scaling your support team for fiber rollouts
As ISPs around the world are investing in fiber expansions, they can offer ...A guide to KPIs, part 3: Managing subscriber happiness with CSAT
For any support team, properly tracking your key performance indicators (KPIs)...Event recap: How—and why—to build loyalty as a smart home brand
Last week, we joined Parks Associates for an online event highlighting a hot...3 reasons your customer experience may not be what you think
It’s important in any line of business to know how customers feel about your...Event recap: Uncovering how subscriber expectations impact profitability
Earlier this week, we held an exclusive online event with Wi-Fi NOW to uncover...A guide to KPIs, part 1: Tracking subscriber lifetime value
For anyISP supportteam, it’s important to know your numbers. They can tell...Topics
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