--- title: RouteThis Blog (2) description: Visit the RouteThis support blog to access useful tips & tricks, quick guides, industry news and more. Resources are available exclusively on our blog. (2) --- # RouteThis Blog ### Discover invaluable insights, quick guides, the latest industry trends and much more. ![RouteThis_Isometric_Blog](https://blog.routethis.com/hs-fs/hubfs/RouteThis_Isometric_Blog.png?width=400&height=400&name=RouteThis_Isometric_Blog.png "RouteThis_Isometric_Blog") [Consumer Education](https://blog.routethis.com/topic/consumer-education), [Retain Customer](https://blog.routethis.com/topic/retain-customer), [Agent Performance](https://blog.routethis.com/topic/agent-performance), [Insights](https://blog.routethis.com/topic/insights) ## [Execulink: How our customer experience journey is evolving](https://blog.routethis.com/execulink-how-our-customer-experience-journey-is-evolving) Matt Gardner talks with Andrea Atkinson, VP Customer Experience at Execulink Telecom about their... [Read more](https://blog.routethis.com/execulink-how-our-customer-experience-journey-is-evolving) [Smart Home](https://blog.routethis.com/topic/smart-home), [WiFi connectivity](https://blog.routethis.com/topic/wifi-connectivity) ## [How to solve WiFi connectivity headaches for home security customer support](https://blog.routethis.com/how-to-solve-wifi-connectivity-headaches-for-home-security-customer-support) In today's connected world, security devices have become an integral part of our lives, providing... [Read more](https://blog.routethis.com/how-to-solve-wifi-connectivity-headaches-for-home-security-customer-support) [WiFi connectivity](https://blog.routethis.com/topic/wifi-connectivity), [ISP](https://blog.routethis.com/topic/isp), [Insights](https://blog.routethis.com/topic/insights), [Events](https://blog.routethis.com/topic/events) ## [Residential WiFi QoE in the age of Wi-Fi 6E/7](https://blog.routethis.com/residential-wifi-qoe-in-the-age-of-wifi-6e/7) Wi-Fi 6E residential gateways, routers, and access points have been available since 2021, and the... [Read more](https://blog.routethis.com/residential-wifi-qoe-in-the-age-of-wifi-6e/7) [Consumer Education](https://blog.routethis.com/topic/consumer-education), [Smart Home](https://blog.routethis.com/topic/smart-home), [WiFi connectivity](https://blog.routethis.com/topic/wifi-connectivity), [Insights](https://blog.routethis.com/topic/insights) ## [2.4 vs 5GHz: The science behind connectivity issues in IoT devices](https://blog.routethis.com/2.4-vs-5ghz-wifi-bands) WiFi has come a long way since its birth 26 years ago. Initially, it supported... [Read more](https://blog.routethis.com/2.4-vs-5ghz-wifi-bands) [KPIs](https://blog.routethis.com/topic/kpis), [ISP](https://blog.routethis.com/topic/isp) ## [A guide to KPIs, part 2: Tracking first contact resolution](https://blog.routethis.com/a-guide-to-kpis-part-two-tracking-first-contact-resolution/) As part of a support team for an internet service provider, knowing your numbers... [Read more](https://blog.routethis.com/a-guide-to-kpis-part-two-tracking-first-contact-resolution/) [Agent Performance](https://blog.routethis.com/topic/agent-performance), [ISP](https://blog.routethis.com/topic/isp) ## [3 tips for reducing WiFi support calls during a labor shortage](https://blog.routethis.com/reducing-wifi-support-calls-during-labor-shortage/) With WiFi-related issues accounting for over 30% of support calls, service... [Read more](https://blog.routethis.com/reducing-wifi-support-calls-during-labor-shortage/) [KPIs](https://blog.routethis.com/topic/kpis) ## [5 tips for reducing unnecessary truck rolls](https://blog.routethis.com/reducing-unnecessary-truck-rolls/) For most SPs, technician visits are the last resort option, reserved only for... [Read more](https://blog.routethis.com/reducing-unnecessary-truck-rolls/) [Revenue growth](https://blog.routethis.com/topic/revenue-growth) ## [3 key components to developing a profitable WiFi support strategy](https://blog.routethis.com/developing-profitable-wifi-support-strategy/) Subscriber expectations around WiFi are shifting. As more ISPs invest heavily in... [Read more](https://blog.routethis.com/developing-profitable-wifi-support-strategy/) [ISP](https://blog.routethis.com/topic/isp), [WiFi troubleshooting](https://blog.routethis.com/topic/wifi-troubleshooting) ## [How RouteThis gives ISPs full network visibility with a CPE-agnostic solution](https://blog.routethis.com/how-routethis-gives-isps-full-network-visibility-with-a-cpe-agnostic-solution/) When it comes to supporting ISP subscribers, the type of equipment they use in... [Read more](https://blog.routethis.com/how-routethis-gives-isps-full-network-visibility-with-a-cpe-agnostic-solution/) [Installations](https://blog.routethis.com/topic/installations), [ISP](https://blog.routethis.com/topic/isp) ## [How certified WiFi installations help ISPs reduce churn and increase efficiency](https://blog.routethis.com/how-certified-wifi-installations-help-isps-reduce-churn-and-increase-efficiency/) When it comes to success as an ISP, one thing is abundantly clear: the customer... [Read more](https://blog.routethis.com/how-certified-wifi-installations-help-isps-reduce-churn-and-increase-efficiency/) ### Topics - [Agent Performance (3)](https://blog.routethis.com/topic/agent-performance) - [Attract Customer (1)](https://blog.routethis.com/topic/attract-customer) - [Best practices (4)](https://blog.routethis.com/topic/best-practices) - [Consumer Education (3)](https://blog.routethis.com/topic/consumer-education) - [Consumer trends (1)](https://blog.routethis.com/topic/consumer-trends) - [Customer Experience (3)](https://blog.routethis.com/topic/customer-experience) - [CX trends (6)](https://blog.routethis.com/topic/cx-trends) - [Events (1)](https://blog.routethis.com/topic/events) - [Industry practices (5)](https://blog.routethis.com/topic/industry-practices) - [Industry trends (3)](https://blog.routethis.com/topic/industry-trends) - [Insights (5)](https://blog.routethis.com/topic/insights) - [Installations (10)](https://blog.routethis.com/topic/installations) - [ISP (18)](https://blog.routethis.com/topic/isp) - [KPIs (9)](https://blog.routethis.com/topic/kpis) - [News (2)](https://blog.routethis.com/topic/news) - [Quality of Experience (QoE) (4)](https://blog.routethis.com/topic/quality-of-experience-qoe) - [Quality of Install (QoI) (5)](https://blog.routethis.com/topic/quality-of-install-qoi) - [Retain Customer (2)](https://blog.routethis.com/topic/retain-customer) - [Revenue growth (4)](https://blog.routethis.com/topic/revenue-growth) - [Smart Home (4)](https://blog.routethis.com/topic/smart-home) - [Support Tools (1)](https://blog.routethis.com/topic/support-tools) - [WiFi connectivity (5)](https://blog.routethis.com/topic/wifi-connectivity) - [WiFi troubleshooting (5)](https://blog.routethis.com/topic/wifi-troubleshooting) [see all topics](https://blog.routethis.com/page/2#) ### Top Posts