Execulink: How our customer experience journey is evolving
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Wi-Fi 6E residential gateways, routers, and access points have been available since 2021, and the...2.4 vs 5GHz: The science behind connectivity issues in IoT devices
WiFi has come a long way since its birth 26 years ago. Initially, it supported...How to provide the best in-home customer experiences as a service provider
The customer experience is one of the most important key performance indicators for service...3 problems ISPs face when trying to set up self-service support
When it comes to supporting your ISP subscribers, you may be wondering why...A guide to KPIs, part 2: Tracking first contact resolution
As part of a support team for an internet service provider, knowing your numbers...3 ways smart home support teams can handle the “holiday hangover”
With the holiday rush complete, it’s now time for the ‘holiday hangover.” This...3 tips for reducing WiFi support calls during a labor shortage
With WiFi-related issues accounting for over 30% of support calls, service...Topics
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