Insider insights: Smart home device owners want to resolve tech issues on their own
For those who love to live in a connected environment and need to have all the latest smart...5 tips for reducing unnecessary truck rolls
For most SPs, technician visits are the last resort option, reserved only for...When customer experience breaks down, part 3: The negative review
In the first two parts of this series, we talked about the breakdowns in the early stages of the...6 questions top smart home support teams ask when troubleshooting WiFi device issues
When it comes to smart home devices, one of the top problems is WiFi...3 key components to developing a profitable WiFi support strategy
Subscriber expectations around WiFi are shifting. As more ISPs invest heavily in...5 stages of a broken smart home support experience cycle
With more and more people bringing smart devices into their homes, the need for...When customer experience breaks down, part 2: The smart home product return process
There’s a stat we’ve been talking about lately that should be concerning to any...When customer experience breaks down, part 1: The early stages of the smart home product customer journey
When it comes to a quality customer experience for a smart home device, the...How RouteThis gives ISPs full network visibility with a CPE-agnostic solution
When it comes to supporting ISP subscribers, the type of equipment they use in...Topics
- Agent Performance (7)
- Attract Customer (3)
- Best practices (18)
- Consumer Education (5)
- Consumer trends (1)
- Customer Experience (4)
- CX trends (10)
- Events (2)
- Industry practices (6)
- Industry trends (5)
- Insights (6)
- Installations (11)
- ISP (23)
- KPIs (10)
- News (8)
- Product Returns (2)
- Quality of Experience (QoE) (4)
- Quality of Install (QoI) (5)
- Residential Broadband (1)
- Retain Customer (8)
- Revenue growth (8)
- RouteThis Helps (1)
- Self-Help (1)
- Self-service support (5)
- Smart Home (14)
- Support Tools (3)
- WiFi connectivity (7)
- WiFi troubleshooting (11)