Residential WiFi QoE in the age of Wi-Fi 6E/7
Wi-Fi 6E residential gateways, routers, and access points have been available since 2021, and the...2.4 vs 5GHz: The science behind connectivity issues in IoT devices
WiFi has come a long way since its birth 26 years ago. Initially, it supported...How to provide the best in-home customer experiences as a service provider
The customer experience is one of the most important key performance indicators for service...3 problems ISPs face when trying to set up self-service support
When it comes to supporting your ISP subscribers, you may be wondering why...A guide to KPIs, part 2: Tracking first contact resolution
As part of a support team for an internet service provider, knowing your numbers...3 ways smart home support teams can handle the “holiday hangover”
With the holiday rush complete, it’s now time for the ‘holiday hangover.” This...3 tips for reducing WiFi support calls during a labor shortage
With WiFi-related issues accounting for over 30% of support calls, service...3 key benefits of self-service support for service providers
These days, customers want to be able to resolve technical issues themselves. It...The one tactic your support team needs to conquer holiday call volumes
No matter the time of year, smart home support calls can be complex; more than...Topics
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