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  • For Service Providers
    • Certify
      • Optimize in-home WiFi installations and repairs for flawless connectivity.
    • Resolve
      • Easily resolve WiFi support issues with our CPE-agnostic agent platform.
    • Self-Help
      • Empower subscribers to self-troubleshoot and resolve WiFi issues from their mobile devices.
  • For IoT & Smart Home brands
    • Core
      • Equip support agents with the right platform to optimize home networks and resolve WiFi connectivity issues.
    • Self-Help
      • Empower customers to resolve WiFi connectivity issues without ever needing to contact your support team.
  • About us
    • Careers
      • Learn more about RouteThis culture and view current job openings.
    • FAQ
      • We're here to answer any questions you may have about RouteThis and our software platform.
    • Press, News & Awards
      • Get the latest official news on RouteThis, from product launches, updates to partners, awards, and more.
  • Resources
    • Content hub
      • Discover industry trends and best practices with our latest eBooks, reports, infographics, webinars, and videos.
    • Blog
      • Access useful tips and tricks, quick guides, industry news, and more, exclusively on our company blog.
    • Events
      • Be in the know of all upcoming events and webinars.
Book a demo
Book a demo

RouteThis Blog

Discover invaluable insights, quick guides, the latest industry trends and much more.

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Support Tools

The issue of home networks: Why CPE isn’t the answer for ISP support

In-home network issues are a real pain for ISPs. No matter how tricky they are,...
Read more
KPIs

9 core KPIs smart home support teams need to know

Smart home support teams have one primary goal: to help customers with any...
Read more
Retain Customer

3 customer experience problems that smart home brands avoided with RouteThis

Customer experience is a massive concern for smart home brands. After all,...
Read more
Attract Customer

5 powerful tactics for transforming ISP customers into advocates

Positive customer experiences and feedback are key for any business to...
Read more
CX trends

7 tech trends that impact the smart home customer experience

The experience your customers have defines the trajectory of your business. After...
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Best practices

The ISP’s guide to finding and eliminating dead spots in home networks

For ISP support teams, dead spots in home WiFi networks have always been...
Read more
Revenue growth

Internet by numbers: How customer experience impacts an ISP’s market share

For an internet service provider (ISP), customer satisfaction is a big deal....
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CX trends

The 4 hidden costs of poor customer experience for ISPs

Every internet service provider (ISP) knows the importance of customer...
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News

Matter: What it is and why it matters for smart home support

These days, one of the biggest issues facing the smart home industry is...
Read more
News

Wholesale debate: What the CRTC ruling means for ISPs

It’s been all over the news the last week or so. The Canadian...
Read more

Topics

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  • ISP (23)
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  • Quality of Experience (QoE) (4)
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  • Residential Broadband (1)
  • Retain Customer (8)
  • Revenue growth (8)
  • RouteThis Helps (1)
  • Self-Help (1)
  • Self-service support (5)
  • Smart Home (14)
  • Support Tools (3)
  • WiFi connectivity (7)
  • WiFi troubleshooting (11)
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